Covid Update

Updated: 8th April 2021

We’re pleased to announce that from the 12th April our shops will be open Mondays, Wednesdays and Saturdays from 10am to 4pm. For the time being the changing rooms remain closed, so trying on will not be possible, but our staff will do their very best to help with sizing. We ask that only one parent and child enter the shop at a time and masks are worn as per Government guidance. Please note the shops are currently only accepting card payments and are unable to issue refunds for any online orders, but these can be returned free of charge using the Returns Centre on our website.

 

If you are looking to order online, please find below some helpful information including a video on how to measure your child, but if you need any assistance just call our Customer Services team on 01444 227066 who are on hand Monday to Friday 9am to 5pm to answer any queries you may have. You can also contact them through our Live Chat function. 

 

How to Measure

Grab a tape measure or download one below... 
    Available in both inches and centimetres, you simply print it, stick it together and bingo!

    Watch the video below which shows you how to measure your child.

    Once you know the measurements, you can select the correct size on the product you need and on each product is further help with sizing specifically for that product.

    If you are still unsure which size to purchase, you can contact us while still on the website through our Live Chat function (bottom right of this webpage) and we will do our very best to help you!


      Delivery

      We aim to deliver to UK Mainland addresses within 5 working days using a reliable tracked delivery service. However, during peak periods and the huge volumes we process before back to school, orders can take 10-15 working days. Currently we are also limited on staff due to social distancing so please allow for some additional delays as a result of Covid-19. For more information on deliveries & prices please visit here

      Returns

      Don’t worry if you make a mistake or the items do not fit. We offer FREE returns so you can return items at no charge within 30 days of receipt. Just visit our Returns Centre on the website for more details. Please note that items bought online cannot be returned to any of our shops. All online purchases must be processed through our online returns centre.

      Exchanges

      If you need to change for another size, simply return the items that do not fit FREE of charge using our Returns Centre and place a new order online. Alternatively, if your local Sussex Uniforms shop stocks the uniform and you take along proof of purchase, you can exchange items for the same value or more within 30 days of receipt. Items must be returned in resalable condition as per our terms and conditions. Please note that the shops cannot refund for any difference in price when exchanging items.

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