Back to School
Updated: September 2020
Firstly, thank you everyone for your continued custom during this difficult time.
We are pleased to announce that our shops are re-opening from Monday 28th September 2020. However, in response to the current situation with COVID-19 and the government's guidelines, please note the following if you plan to visit:
- Shops are open with reduced hours (please see current opening times)
- Masks are to be worn in-store at all times (Age 11+)
- Till screens and hands sanitisers are provided
- Changing rooms remain closed
- Only one parent with child in-store at a time
We hope these restrictions will ease, but until they do, please be kind and patient with our staff who will do their best to help you in these challenging circumstances. Wherever possible, we ask that you order online with delivery to your home address, as this is the safest way to get uniform to you.
When to Buy for Back to School
As soon as you possibly can, but most parents buy in June or July for any items needed for September start. The final deadline for ordering uniform is 31st July. Orders placed after this date will still be processed as quickly as possible, but may not arrive in time for Back to School.
What to Buy
Please check your new parent pack or the school’s website for the latest information on their uniform policy. This should tell you what you need to buy.
How to MeasureGrab a tape measure or download one below...
Watch the video below which shows you how to measure your child.
Once you know the measurements, you can select the correct size on the product you need and on each product is further help with sizing specifically for that product.If you are still unsure which size to purchase, you can contact us while still on the website through our Live Chat function (bottom right of this webpage) and we will do our very best to help you!
We aim to deliver to UK Mainland addresses within 5 working days using a reliable tracked delivery service. However, during peak periods and the huge volumes we process before back to school, orders can take 10-15 working days. Currently we are also limited on staff due to social distancing so please allow for some additional delays as a result of Covid-19. For more information on deliveries & prices please visit here
Don’t worry if you make a mistake or the items do not fit. We offer FREE returns so you can return items at no charge within 30 days of receipt. Just visit our Returns Centre on the website for more details. Please note that items bought online cannot be returned to any of our shops. All online purchases must be processed through our online returns centre.
If you need to change for another size, simply return the items that do not fit FREE of charge using our Returns Centre and place a new order online. Alternatively, if your local Sussex Uniforms shop stocks the uniform and you take along proof of purchase, you can exchange items for the same value or more within 30 days of receipt. Items must be returned in resalable condition as per our terms and conditions. Please note that the shops cannot refund for any difference in price when exchanging items.
Frequently Asked Questions
Last update: Sept 2020
Are the shops open/when will they open?
The shops will re-open on Monday 28th September 2020. Opening hours will be Mondays, Wednesdays and Saturdays 10am-4pm. The changing rooms remain closed so try-on will not be possible, but our staff will do their very best to help with sizing. We ask that only one parent and child enter the shop at a time and masks are worn as per Government guidance. We still encourage online ordering wherever possible as this is safest for everyone.
Can I click and collect my order?
Yes, during shop opening hours. Please wait to be contacted and receive confirmation that your order is ready to collect at your chosen shop. Please refrain from visiting until you receive this confirmation so we can help keep everyone safe.
Are there any discount codes?
Any offers we run are either announced through the school or via our email mailing list. Look out for information from the school and sign up to our mailing list and you will be sent any offers or discounts that we run.