Returns Policy

Please download our Returns Form here (this will take you to a PDF file which can be printed direct from your browser)

We offer a “No Quibbles” returns policy, if for any reason you are unhappy with an item that you have purchased from us, you can return it to us in its original condition and packaging within 14 days of delivery for a full refund. 
If you require a replacement school uniform item, we would advise you to make a separate order on-line as this will ensure the fastest delivery time.  

Please be aware, that should you return any item(s) and as a result your original order falls below the free delivery value of £50, Sussex Uniforms reserves the right to retrospectively charge £3.95, which will be deducted from your refund.

 

Simply follow these instructions:

Complete the Returns form (available for download/print here), providing us with the following information:

Order Number
Name
Details of items being returned
Reason for return

Return the item(s) to us in their original condition and packaging within 14 days from receipt via the post office, wrapping the item(s) that you wish to return securely and return it to:

FREEPOST RTXR-GHSA-SCUH
Sussex Uniforms
Nova Direct Building
Burgess Hill
West Sussex
RH15 9UA

Or alternatively, visit us in our outlets (not applicable to internet based only schools) at:

Units 1&2 Bridge Road Business Park
Haywards Heath
West Sussex
RH16 1TX

Sussex Uniforms Hove
40 Blatchington Road
Hove
East Sussex BN3 3YH

Please ensure that a ‘Proof of Postage’ is received from the post office counter. The Returns service uses standard post and is not tracked. If you wish to send your item(s) using a signed for service you will need to pay the additional charge for using this service. Sussex Uniforms cannot be held responsible for items that fail to reach us without a proof of posting receipt.

We will notify you via e-mail when we have processed your return and refunded your money.  This may take up to 10 working days from receipt of the returned item(s).

DELIVERED INCORRECT, DEFECTIVE OR DAMAGED GOODS

In the unlikely event that you receive items which are not in any material respect what you ordered or which are damaged or defective in any material respect, or are of a materially different quantity to that stated in your order form, we shall make good any such shortage or non-delivery, replace or repair any such damaged or defective goods, or refund to you the amount you paid for the item in question provided that you notify us of the problem by email to sales@sussexuniforms.co.uk within 3 working days of delivery of the items in question and, if we request you to, return the items in question to us.  
Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.

PERSONALISED ITEMS

Personalised items, such as leaver’s hoodies and T-shirts, which have been custom designed cannot be returned for any reason unless they are faulty in any material respect.  This does not affect your statutory rights.

Orders for personalised items cannot be cancelled once they have entered the production stage.  By cancelling an order before production you may still incur charges for work that has already been carried out for your order eg artwork and print screens.
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